Responsible Gaming at ibaji
ibaji is committed to providing a safe and enjoyable gaming environment for all Bangladesh players. Gambling is entertainment â not a way to make money. Learn about the tools and resources available to help you stay in control.
ibaji's Commitment to Responsible Gaming
ibaji operates as an online gaming and sports betting platform serving adult players across Bangladesh. ibaji takes its responsibility as a gaming operator seriously. That means making sure every player on the Platform has access to effective tools to manage their gambling activity, and that underage individuals are never able to create or use an account. Responsible gaming is not a box-ticking exercise for ibaji â it is a fundamental part of how the Platform operates.
ibaji believes that the vast majority of players enjoy gambling as a fun leisure activity without any harmful consequences. However, for a minority of individuals, gambling can develop into a pattern of behaviour that has a negative impact on their personal finances, relationships, and mental wellbeing. ibaji is here to support every player in Bangladesh, whether that means providing entertainment or providing access to tools that help someone step back and take stock of their gambling habits.
Responsible Gaming Tools Available at ibaji
ibaji provides the following tools to all registered players. These tools are free to use and can be activated by contacting [email protected] at any time. ibaji's support team is available 24/7 in both English and Bangla.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit via bKash, Nagad, or Rocket.
Session Time Limits
Limit how long you play in a single session. ibaji will alert you when your set time is reached.
Self-Exclusion
Request a temporary or permanent block on your ibaji account if you need a break from gambling.
Cooling-Off Period
Take a short break of 24 hours, 48 hours, or 7 days without fully closing your account.
Activity Review
Request a full history of your deposits, wagers, and session times to review your gambling patterns.
Age Verification
ibaji enforces strict 21+ checks. Accounts suspected of being underage are immediately suspended pending KYC verification.
Warning Signs of Problem Gambling
It can be difficult to recognise when gambling stops being entertainment and starts becoming a problem. These are some of the most common warning signs to look out for in yourself or someone you care about:
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1
Gambling Beyond Your Means
Spending money on gambling that was intended for essential living expenses such as rent, food, transport, or utility bills.
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2
Chasing Losses
Continuing to gamble in order to win back money that has already been lost, often leading to larger losses over time.
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3
Difficulty Stopping
Feeling unable to stop gambling even when you want to, or feeling restless and irritable when trying to cut down.
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4
Neglecting Responsibilities
Missing work, family commitments, or important events because of time spent gambling or recovering from gambling-related stress.
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5
Borrowing or Hiding Money
Borrowing money from family, friends, or financial services to fund gambling, or hiding gambling activity and losses from close ones.
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6
Using Gambling to Escape
Using gambling as a way to escape from personal problems, anxiety, depression, or other mental health challenges rather than seeking appropriate support.
How to Request Self-Exclusion at ibaji
Self-exclusion is a formal commitment to stop gambling for a set period. ibaji takes self-exclusion requests seriously and processes them promptly. Here is how to request self-exclusion on ibaji:
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1
Contact ibaji Support
Send an email to [email protected] stating that you wish to self-exclude. Include your registered mobile number and your preferred exclusion period (30 days, 90 days, 180 days, 1 year, or permanent).
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2
Identity Verification
ibaji's support team will verify your identity against your registered account details to ensure the self-exclusion request is processed for the correct account.
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3
Account Suspension Activated
Once verified, ibaji will suspend your account for the requested period. You will not be able to log in, deposit, or place bets during the exclusion period. Any pending withdrawals will be processed to your registered mobile banking account.
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4
Reinstatement Process
If your self-exclusion period expires and you wish to reactivate your account, you must contact [email protected]. ibaji applies a mandatory 7-day cooling-off period before any account reactivation to ensure the decision is considered carefully. Permanent self-exclusions cannot be reversed.
21+ Age Policy and ibaji's Commitments
ibaji is strictly for adults aged 21 and above. Players in Bangladesh must be 21 or older to register and use the ibaji Platform. This rule is absolute and non-negotiable.
ibaji verifies player ages during the registration process and may request additional documentary evidence of age at any time. Accounts where ibaji has reason to believe the holder is under 21 will be suspended immediately, with any account balance held pending verification. If an account holder is confirmed to be under 21, the account will be closed, all balances will be forfeited, and ibaji reserves the right to report the matter to relevant authorities.
ibaji also strongly encourages parents and guardians in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and across Bangladesh to use parental control software on shared devices to prevent underage access to online gaming sites. If you believe a minor in your household has accessed ibaji, please contact [email protected] immediately so that the account can be closed and access blocked.
Our Core Commitments
Fair Play
All games on ibaji use certified RNG technology to guarantee genuinely random and fair outcomes.
Data Security
All player data is protected by SSL encryption. ibaji never sells personal data to third parties.
Player Education
ibaji provides clear information about odds, RTP, and the nature of gambling risk to all players.
24/7 Support
ibaji's responsible gaming support team is available around the clock in English and Bangla for all Bangladesh players.
Get Help â You Are Not Alone
If you feel that gambling is negatively affecting your life, your relationships, or your finances, please reach out to ibaji immediately. Asking for help is a sign of strength, not weakness. ibaji's dedicated support team based in Dhaka is ready to assist all players across Bangladesh â from Chittagong to Sylhet, Khulna to Rangpur â in both English and Bangla, at no cost.
ibaji Responsible Gaming Support
Our support team is available 24 hours a day, 7 days a week. Write to us at any time â we respond in both English and Bangla. Local agents in Dhaka are ready to help.
[email protected]ibaji does not judge. Whether you need to set a deposit limit, take a short break, or request full self-exclusion, our team will handle your request with complete confidentiality and without delay. Your wellbeing always comes first. No player in Bangladesh should feel alone when facing gambling-related difficulties â ibaji is here to help.
Tips for Healthy and Enjoyable Play
Gambling is at its best when it is treated as a form of paid entertainment â like going to the cinema or watching a cricket match live. The most important principle is to decide in advance how much you are comfortable spending, and to treat that amount as the cost of your entertainment rather than as an investment that must produce a return. Never gamble with money you cannot afford to lose, and never gamble when you are emotionally distressed, intoxicated, or under significant financial pressure.
Set a budget before you start each session and stick to it regardless of whether you are winning or losing. Use ibaji's deposit limit tool to make this easier â once your limit is set, you cannot exceed it without contacting support and waiting for a mandatory review period. Take regular breaks during sessions. Use the session timer tool to remind yourself to step away and do something else. Gambling should never be your only source of entertainment or your primary social activity.
Remember that every game on ibaji â whether cricket betting, slots, crash games, or live casino â is designed with a statistical house edge. Over the long term, the house always has a mathematical advantage. This does not mean you cannot win in a session â many players do â but it does mean that gambling should never be viewed as a reliable way to generate income. If you ever find yourself gambling to pay bills, to cover debts, or to solve a financial problem, please contact ibaji support immediately.
Have More Questions About ibaji?
Visit our FAQ for answers to common questions, or explore ibaji Casino to enjoy games responsibly. 21+ only â please gamble within your means.