ibaji Frequently Asked Questions

Creating an ibaji account takes about two minutes. Go to ibaji, tap the registration button, enter your mobile number, pick a secure password, and confirm you are 21 or older. You will receive a one-time SMS code to verify your number. Once confirmed, your account is live and you can make your first deposit straight away via bKash, Nagad, or Rocket.

The minimum age to register and play on ibaji is 21 years old, without exception. ibaji verifies age at registration and may request a National ID (NID) card at any stage. Accounts confirmed to belong to someone under 21 are closed immediately and all balances forfeited. If you are 21 or above and based anywhere in Bangladesh, you are welcome to register.

KYC on ibaji is completed by emailing [email protected] with a clear photo of your National ID card and a recent selfie. The ibaji team reviews submissions within 24 hours. Once your KYC is approved, your account withdrawal limits are lifted and you can process larger payouts. Players across Bangladesh — Dhaka, Chittagong, Rajshahi, Sylhet — can complete KYC entirely online with no need to visit any office.

To reset your ibaji password, go to the login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive an SMS reset code within seconds. Enter the code and choose a new password. The whole process takes under three minutes. If you no longer have access to your registered number, contact [email protected] with your account details and the team will guide you through identity verification.

No — ibaji allows strictly one account per person. Creating duplicate accounts violates ibaji's Terms and Conditions and can result in all accounts being closed and balances confiscated. ibaji detects duplicates via mobile number matching, device fingerprinting, and payment method cross-referencing. If you believe a duplicate was created in error, contact [email protected] immediately to resolve the issue before it affects your main account.

ibaji covers cricket betting across BPL, IPL, ICC T20 World Cup, ICC ODI World Cup, and international Test and T20I series involving the Bangladesh Tigers. Available markets include match winner, top run scorer, top wicket taker, total runs over/under, method of first dismissal, powerplay runs, and in-play live betting throughout the match. Odds are updated in real time so you can bet as the action unfolds, including during over-by-over play.

Yes. ibaji is fully optimised for mobile use on both Android and iOS devices. The platform runs in any modern mobile browser — Chrome, Samsung Internet, Firefox, or Safari — without requiring an app download. The mobile-first design ensures fast loading even on standard 4G connections common in Dhaka and other cities. All features including cricket betting, slots, live casino, bKash deposits, and account management work identically on mobile.

All slot games on ibaji use certified Random Number Generator (RNG) technology, independently tested to ensure outcomes are genuinely random and unaffected by previous results or bet size. ibaji's slot library includes titles from Pragmatic Play, Microgaming, and NetEnt — providers who publish verified Return to Player (RTP) percentages. You can check the RTP for any slot in its in-game information panel before you start playing.

ibaji's live casino features real dealers streaming from professional studios, available 24/7. Games include Live Roulette, Live Blackjack, Live Baccarat, Live Andar Bahar, and Live Dragon Tiger — the latter two are especially popular with Bangladeshi players for their fast, simple gameplay. Live tables are powered by Evolution Gaming and Ezugi, with Bangla-friendly dealer options available during peak South Asian gaming hours.

Yes. ibaji offers sports betting beyond cricket, including football markets covering the Premier League, La Liga, Bundesliga, UEFA Champions League, and international fixtures. ibaji also covers kabaddi, hockey, and tennis. For Bangladeshi players, football betting on national team matches is available when fixtures are scheduled. In-play live betting is available on selected matches across all major sports, with odds updated in real time.

ibaji is a safe and reliable online gaming platform built for Bangladesh players. All pages use SSL encryption to protect player data and financial transactions. Games use independently certified RNG technology for fair outcomes. Payment partners — bKash, Nagad, Rocket, and Upay — are established regulated mobile financial services in Bangladesh. ibaji is committed to operating transparently, safeguarding player funds, and providing fair games to all registered players aged 21 and above.

Yes. ibaji protects all personal and financial data using SSL encryption, which secures information in transit so it cannot be intercepted. ibaji does not store full payment credentials — bKash and Nagad transactions are handled through those services' own secure gateways. ibaji never sells or shares personal player data with third parties for marketing purposes. For full details on how ibaji handles your information, see the Privacy Policy page.

Email [email protected] stating you wish to self-exclude, along with your registered mobile number and preferred exclusion period — 30 days, 90 days, 180 days, 1 year, or permanent. ibaji will verify your identity and suspend your account promptly. During self-exclusion you cannot log in, deposit, or place bets. Permanent self-exclusions are irreversible. All self-exclusion requests are handled with complete confidentiality by ibaji's support team, 24 hours a day.

Act early — do not wait for the situation to worsen. Contact ibaji support at [email protected] to request a deposit limit reduction, a cooling-off period, or full self-exclusion. ibaji's team responds in both English and Bangla, 24/7, with complete confidentiality. Speaking to a trusted family member or close friend in Dhaka, Chittagong, or your home city is also a strong first step. Gambling should always feel like entertainment — if it stops feeling that way, reach out immediately.

Yes. ibaji enforces a strict 21+ policy for all players in Bangladesh. Age is verified at registration and ibaji may request a National ID (NID) or other official documents at any time as part of KYC. Accounts where ibaji has reason to believe the holder is under 21 are suspended immediately pending verification. Confirmed underage accounts are permanently closed and all balances forfeited. ibaji encourages parents to use device parental controls to prevent minors from accessing the platform.